Pictorial Meadows Conditions of Sale

Conditions of Sale

We aim to provide high quality seeds and PM Turf products to our customers. All our seeds are selected and laboratory tested by us to ensure high germination, quality and purity. Accordingly we warrant that our goods will meet both our specification and those of the EU Seeds Regulations currently in force.

All information given about our products is to the best of our knowledge and is for general guidance only. Equally all dimensions and capacities are approximate.

These conditions of sale apply to all orders and constitute your acceptance thereof. Dispatch of the products by us constitutes acceptance of the order by us and the commencement of our contract to supply. Your contract for supply is with Pictorial Meadows Ltd. Your statutory rights are not affected by any of these terms. For specific terms and conditions applicable to our PM Turf products see the separate section which refers to these.

Our Commitment

Pictorial Meadows is committed to supplying high quality products to our customers and, unless sold as a retail product to our trade customers, is for personal use and not for resale. In accordance with the established custom of the trade,

We aim to give you a clear idea of the nature of the seed mixes and products that we sell. However, sometimes, due to exceptional circumstances, we may have to substitute particular species within the seed mixtures and there may inevitably be some variations in size, shape and colour between different mixtures from season to season. Illustrations, descriptions, photographs and other information pertaining to a specific product is approximate and for guidance only.

Product Images and Descriptions

Our product images are given as a visual guide only as the mixtures we sell are composed of many different species which can behave very differently according to environmental conditions at the time. We aim to give customers the best representation of each mixture through images taken at different times and different locations together with a brief description of the mix with regard to its main characteristics. We cannot guarantee that any of our mixes will ever behave exactly as the images on the website or in the catalogue as they are a natural product and as such we cannot specify with absolute certainty how the mix will behave for you.

We never disclose the full recipes for our mixes as we retain this as intellectual property, but instead we give some indicator species that will be in the mix to give a flavour of what can be expected.

Customer Service

In the event of any query or claim for goods lost or damaged in transit, please quote the account number or your full address and email info@pictorialmeadows.co.uk as soon as possible.

Complaints

All complaints should be directed to our Customer Care team at info@pictorialmeadows.co.uk and we will acknowledge any complaint within 5 working days and will advise you on our intended course of action. Normally this will involve us seeing the original seed packaging, a timeline and description of the sowing process and good images of the ground and conditions prevailing.

Cancellation of Order

We hope that you are delighted with your order from us – however we understand that you may wish to return an item/order if you change your mind or if you find an item is not as you expect. Orders for perishable and personalised goods may be cancelled up to the point of delivery – but not once delivery has been made therefore we can only accept claims for refunds at our discretion. Any returns must be returned in the sealed packets they were despatched in and will be subject to a handling charge. We must be notified within 7 days of receipt.

We cannot accept returns of any bespoke seed mixes or non-catalogue items.

These terms and conditions do not affect your statutory rights as a consumer.

Prices and Delivery

Prices reflect the latest prices for all products. However, we reserve the right to change prices at any time. All prices include VAT, if applicable.

If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion, we will not be liable to supply that item(s) to you at the inaccurate price. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.

P&P

All P&P charges are currently included in the prices shown on the order forms with the exception of PM Turf products which are calculated separately for each order.

Should there be any reason to alter these arrangements then this detail will be published in the web shop.

We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

Orders for seed are dispatched promptly by post or parcel carrier, but please allow 7-10 days for delivery. If items are temporarily out of stock and we are expecting fresh supplies we will keep you informed should you wish to wait for a later delivery date.

Export Orders

We dispatch seeds worldwide. Payment can be made in either Sterling or Euros and a carriage charge will be applied to each order. Seed restrictions will apply in certain countries or states – these factors are outside our control.

Payment

Payment will be taken at the time the order is placed. We work with a reputable third party payment gateway, Sage Pay who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction. If you wish to pay by cheque you will need to post your order to us. Please note that your account will be debited/cheque cashed on receipt of your order by us. If your card issuer or bank refuses to authorize payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery. Refunds are only payable to the purchaser of the goods.

Special Offer Codes and Gift Vouchers

All offers are limited to one per household and may only be used once per order. Any money-off vouchers or discounts are non-transferable and may not be redeemed for cash and are calculated excluding postage and packing. We reserve the right to cancel or invalidate all coupons, vouchers and offers where it is believed that such benefits may have been gained by inappropriate means.

All PM gift vouchers must be redeemed on the Pictorial Meadows website towards the purchase of eligible products listed in our catalogue and sold by Pictorial Meadows.

Pictorial Meadows is not responsible for any voucher that is lost, stolen, destroyed or used without permission. All online vouchers are non-refundable purchases.







TERMS AND CONDITIONS – PM TURF

Quality Product

PM Turf is grown to exacting production standards and we will make every effort to ensure that your turf reaches you in the best possible condition. PM Turf is a natural, living product which means that its condition will change dynamically throughout the season and in accordance with a particular environment that it is growing. Through our production and quality processes we aim to produce a very consistent turf that reflects the premium status of the rest of Pictorial Meadows products – however due to the nature of retailing living material you may find slight variations in batches due to environmental influences. Please take time to read our terms and conditions before you make your purchase.

Description and Appearance

PM Turf is grown from the same perennial seed mixes that we sell through our catalogue and shop. The varieties that we grow will vary from season to season but we will always list those that are currently available on the website and catalogue - where you will find a description and relevant images.

As a natural, living product, PM Turf will be constantly evolving and transforming into a fully sustainable meadow. Although sown with all the species which are included in the mix these may not all be apparent on delivery – some may germinate once the product is in the ground and possibly after a period of time. The turf will be delivered in a non-flowering state as it will have undergone a cut prior to lifting from the field and placing flat on pallets for delivery.

We try to be as accurate as we can with the measurements of the products we supply but they are only approximate.

Price and Payment

All prices quoted are subject to alteration without notice up to the point at which a deposit/order is taken – at which point the quoted price will be fixed.

VAT at the current rate will be applied to all orders.

A non-refundable deposit (normally 50% of the total order value) is taken at the point of ordering to reserve your product in our production fields. The balance of the payment is to be made at any point up to the delivery date.

Cancellation

Once an order is taken it may be cancelled at any point before the delivery date but at the forfeiture of any deposit paid.

Once an order is taken it may be cancelled at any point before the delivery date but at the forfeiture of any deposit paid.

Deliveries

All PM Turf deliveries will be made by an experienced haulage or Courier service. We will endeavour to coordinate the delivery date and time to suit the customers’ requirements.

All deliveries are however at customers risk and if there are unexpected delays to the delivery then the company will be under no liability for loss or damage or deterioration of the turf from whatever cause arising.

On delivery customers will be asked to sign a delivery note issued by the driver – by signing this document you are accepting the delivery of goods. Pictorial Meadows will have no further liability for the turf or any damages connected with their use unless the customer informs Pictorial Meadows of any alleged defect within 48 hours of delivery. Any such complaint would need to be accompanied by photographic evidence.

Conditions of Sale

PM Turf is a perishable product which must be properly laid on prepared ground as soon as possible after delivery. The turf will require thorough watering within 6 hours of delivery and kept moist after laying.

Full instructions for laying and caring for PM Turf products are given in the ‘How to Guide’ for PM Turf – to be found on the website at www.pictorialmeadows.co.uk. It is essential that this is read and fully understood before the delivery date. If there are any questions regarding this aspect then they should be directed to the Customer Care team at info@pictorialmeadows.co.uk or by phone on 0114 2677 635.

Any advice and information given by Pictorial Meadows relating to the characteristics and suitability of the turf for any particular application is for guidance only and accordingly no warrant on this regard is given – whether expressed or implied. Customers should satisfy themselves that and turf ordered is suitable for its intended use and arrangements to view the product before purchase can be made by prior notice.

Pictorial Meadows reserves the right to amend the seed mixes used in the turf production at any time and without notice. A change which does not materially affect the suitability of the turf for its specified use shall not constitute grounds for any claim by the customer.

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