Terms & Conditions

Terms and Conditions on this site

These terms and conditions apply to all orders and constitute your acceptance thereof. Dispatch of the products by us constitutes acceptance of the order by us and the commencement of our contract to supply.

 

Your contract for supply is with Pictorial Meadows Ltd. Your statutory rights are not affected by any of these terms.

 

Pictorial Meadows is committed to supplying high quality products to our customers and, unless sold as a retail product to our trade customers, is for personal use and not for resale. In accordance with the established custom of the trade, Pictorial Meadows will in no case be liable for more than the actual amount paid for a particular item.

 

We aim to give you a clear idea of the nature of the seed mixes and products that we sell. However, sometimes we may have to substitute particular species within the seed mixtures due to exceptional circumstances and there may inevitably be some variations in size, shape and colour between different mixtures from season to season. Illustrations, descriptions, photographs and other information pertaining to a specific product is approximate and for guidance only.

 

We will endeavor only to offer products which we expect to have in stock and available for ordering, but all items are subject to availability. Varieties that become unavailable will not be selectable on our website. Should you for any reason wish to receive a refund, you must return the product immediately.

 

Pricing and delivery

 

Prices reflect the latest prices for all products. However, we reserve the right to change prices at any time.

 

If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion, we will not be liable to supply that item(s) to you at the inaccurate price. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question. We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

 

Liability

 

The total liability of Pictorial Meadows Ltd for any claim, howsoever arising, shall not exceed the price of the goods supplied by us to the customer. If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.

 

Copyright

 

All of the written, photographic, design and video content of pictorialmeadows.co.uk, along with the arrangement of it, are the copyrighted property of Pictorial Meadows Ltd, or that of the people who have granted us the right to use it. All rights reserved.

 

Complaints

 

If you wish to complain about any aspect of our service, please email us at info@pictorialmeadows.co.uk

 

Payment

 

We work with a reputable third party payment gateway, Sage Pay who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction. If you wish to pay by cheque, you will need to post your order to us. Please note that your account will be debited/cheque cashed on receipt of your order by us. If your card issuer or bank refuses to authorise payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery. Refunds are only payable to the purchaser of the goods.

 

Spam

We take reports of spam abuse seriously and we will work with you to find a solution to a problem. In rare cases, spammers find new ways to exploit vulnerabilities within websites to force them to send spam. If you suspect that this has happened, we would appreciate it if you would notify us using the email address above. We are constantly working to improve the security of the Pictorial Meadows website in order to prevent our customers from getting spammed and to reduce the amount of spam on the internet at large.

 

These terms and conditions do not affect your statutory rights as a consumer.

 

We endeavour to keep the website up-to-date, but retain the right to update product information without notice.

 

Cookies in use on this site

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us: Make our website work as you’d expect; Improve the speed/security of the site; Allow you to share pages with social networks like Facebook.

We do not use cookies to: Collect any personally identifiable information (without your express permission); Collect any sensitive information (without your express permission); Pass data to advertising networks; Pass personally identifiable data to third parties; Pay sales commissions.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

So you can easily Like or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site:

Twitter – Privacy Policy

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

Privacy Policy

Pictorial Meadows Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003).

Our systems collect address and buying information at the point of order so that we may process your order and provide you with the best possible service.

If you provide us with your email address via links on our website or at the point of ordering, we will add this to our marketing database to send you future offers and notifications of upcoming sales at Pictorial Meadows Ltd. If you indicate at any point that you would prefer not to receive email marketing from us (by checking/unchecking the relevant box) we will not use your email address in this way and will only use it to communicate information regarding your order(s).

We will always give you the option to receive no further marketing information from us if you later change your mind. You can update your preferences using the Unsubscribe link at the bottom of each email. If at any point you do update your preferences regarding communications from us or third parties, we will update your account promptly.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and United Kingdom law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your registration/transaction. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction. If you have any questions about this, please contact us.

We may at times use other companies to perform specific functions on our behalf, such as the delivery of parcels. When we disclose information to these service providers, it is purely to help them perform their service. For example, we may pass on your address details to our delivery companies or, in the case of credit card payment, our payment provider Sage Pay will take your information in order to process payment for your items. We may also have to provide law enforcement officers with your details in the case of investigations, as we are required by law.

External websites

Our website and emails may contain links to other websites of interest. However, once you have used these links to leave our website, we do not have control over that website. Therefore, we cannot be responsible for the protection and privacy of your information whilst visiting such sites. Please exercise caution and read through their privacy statement in order to understand whether and how they will process data about your visit to their site.

We also use Youtube, Facebook, Twitter, LinkedIn, Google+ and WordPress. We cannot prevent these sites from collection information on your usage of this embedded content. If you are not logged in to these services, they may still gather anonymous information regarding your usage.

Email policy

If you received a marketing email from Pictorial Meadows Ltd and do not wish to receive any more, you may use the Unsubscribe link on that email. Alternatively, please send an email to us at info@pictorialmeadows.co.uk.

Pictorial Meadows Ltd will only exceptionally send email to people with whom it has had no previous contact. The following conditions can result in the Pictorial Meadows website sending you email:

you purchased one or more items from Pictorial Meadows Ltd

you subscribed to the Pictorial Meadows newsletter mailing list

you submitted a question to Pictorial Meadows Ltd

you requested a catalogue from Pictorial Meadows Ltd

someone that you know visited the Pictorial Meadows website, created a wishlist and sent it to you

someone that you know visited the Pictorial Meadows website and used the ’email this page to a friend’ function

you placed items in your basket but did not complete the order.

you placed an order for PM Turf or requested information on the product.

you submitted your details at one of our presentations

If you received email from Pictorial Meadows and you feel that none of the above conditions have been met, you may send an email to register a complaint: info@pictorialmeadows.co.uk

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