TERMS AND CONDITIONS – GENERAL
These terms and conditions apply to all orders and constitute your acceptance thereof. Dispatch of the products by us constitutes acceptance of the order by us and the commencement of our contract to supply. Your contract for supply is with Pictorial Meadows Ltd. Your statutory rights are not affected by any of these terms. For specific terms and conditions applicable to our PM Turf products see the separate section which refers to these.
Pictorial Meadows is committed to supplying high quality products to our customers and, unless sold as a retail product to our trade customers, is for personal use and not for resale. In accordance with the established custom of the trade, Pictorial Meadows will in no case be liable for more than the actual amount paid for a particular item.
We aim to give you a clear idea of the nature of the seed mixes and products that we sell. However, sometimes, due to exceptional circumstances, we may have to substitute particular species within the seed mixtures and there may inevitably be some variations in size, shape and colour between different mixtures from season to season. Illustrations, descriptions, photographs and other information pertaining to a specific product is approximate and for guidance only.
Prices and Delivery
Prices reflect the latest prices for all products. However, we reserve the right to change prices at any time. All prices include VAT, if applicable.
If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion, we will not be liable to supply that item(s) to you at the inaccurate price. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.
All P&P charges are currently included in the prices shown on the order forms with the exception of PM Turf products which are calculated separately for each order.
Should there be any reason to alter these arrangements then this detail will be published in the web shop.
We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
Orders for seed are despatched promptly by post or parcel carrier, but please allow 7-10 days for delivery. If items are temporarily out of stock and we are expecting fresh supplies we will keep you informed should you wish to wait for a later delivery date.
We dispatch seeds worldwide. Payment can be made in either Sterling or Euros and a carriage charge will be applied to each order. Seed restrictions will apply in certain countries or states – these factors are outside our control.
Payment will be taken at the time the order is placed. We work with a reputable third party payment gateway, Sage Pay who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction. If you wish to pay by cheque you will need to post your order to us. Please note that your account will be debited/cheque cashed on receipt of your order by us. If your card issuer or bank refuses to authorize payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery. Refunds are only payable to the purchaser of the goods.
Special Offer Codes and Gift Vouchers
All offers are limited to one per household and may only be used once per order. Any money-off vouchers or discounts are non-transferable and may not be redeemed for cash and are calculated excluding postage and packing. We reserve the right to cancel or invalidate all coupons, vouchers and offers where it is believed that such benefits may have been gained by inappropriate means.
All PM gift vouchers must be redeemed on the Pictorial Meadows website towards the purchase of eligible products listed in our catalogue and sold by Pictorial Meadows.
Pictorial Meadows is not responsible for any voucher that is lost, stolen, destroyed or used without permission. All online vouchers are non-refundable purchases.
Product Images and Descriptions
Our product images are given as a visual guide only as the mixtures we sell are composed of many different species which can behave very differently according to environmental conditions at the time. We aim to give customers the best representation of each mixture through images taken at different times and different locations together with a brief description of the mix with regard to its main characteristics. We cannot guarantee that any of our mixes will ever behave exactly as the images on the website or in the catalogue as they are a natural product and as such we cannot specify with absolute certainty how the mix will behave for you.
We never disclose the full recipes for our mixes as we retain this as intellectual property, but instead we give some indicator species that will be in the mix to give a flavour of what can be expected.
All our images used on our website, catalogue and social media are subject to copyright and permission should be obtained from Pictorial Meadows if you would like to use them.
Conditions of Sale
We aim to provide high quality seeds and PM Turf products to our customers. All our seeds are selected and laboratory tested by us to ensure high germination, quality and purity. Accordingly we warrant that our goods will meet both our specification and those of the EU Seeds Regulations currently in force.
All information given about our products is to the best of our knowledge and is for general guidance only. Equally all dimensions and capacities are approximate.
We are committed to supplying only the highest quality products at all times but in accordance with the established custom of the horticultural trade, we will in no case be liable for more than the actual amount paid for a particular product.
In the event of any query or claim for goods lost or damaged in transit, please quote the account number or your full address and email email@example.com as soon as possible.
All complaints should be directed to our Customer Care team at firstname.lastname@example.org and we will acknowledge any complaint within 5 working days and will advise you on our intended course of action. No complaint can or will be considered unless clear proof can be given that seed sown and alleged to have performed unsatisfactorily was in fact the seed supplied by us and that it was sown in accordance with our ‘How To’ guidelines detailed on the website. Normally this will involve us seeing the original seed packaging, a timeline and description of the sowing process and good images of the ground and conditions prevailing.
Cancellation of Order
We hope that you are delighted with your order from us – however we understand that you may wish to return an item/order if you change your mind or if you find an item is not as you expect. Orders for perishable and personalised goods may be cancelled up to the point of delivery – but not once delivery has been made therefore we can only accept claims for refunds at our discretion. Any returns must be returned in the sealed packets they were despatched in and will be subject to a handling charge. We must be notified within 7 days of receipt.
We cannot accept returns of any bespoke seed mixes or non-catalogue items.
These terms and conditions do not affect your statutory rights as a consumer.
Privacy and Data Protection
Pictorial Meadows Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003).
Our systems collect addresses and buying information at the point of order so that we may process your order and provide you with the best possible service.
If you provide us with your email address via links on our website or at the point of ordering, we will add this to our marketing database to send you future offers and notifications of upcoming sales at Pictorial Meadows Ltd. If you indicate at any point that you would prefer not to receive email marketing from us (by checking/unchecking the relevant box) we will not use your email address in this way and will only use it to communicate information regarding your order(s).
We will always give you the option to receive no further marketing information from us if you later change your mind. You can update your preferences using the Unsubscribe link at the bottom of each email. If at any point you do update your preferences regarding communications from us or third parties, we will update your account promptly.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and United Kingdom law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your registration/transaction. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction. If you have any questions about this, please contact us.
We may at times use other companies to perform specific functions on our behalf, such as the delivery of parcels. When we disclose information to these service providers, it is purely to help them perform their service. For example, we may pass on your address details to our delivery companies or, in the case of credit card payment, our payment provider Sage Pay will take your information in order to process payment for your items. We may also have to provide law enforcement officers with your details in the case of investigations, as we are required by law.
Cookies are small pieces of information that are stored on your computer when you visit some websites. They do not harm your computer – instead they are used to analyse the way you use the internet, and can personalise websites to suit your preferences. The cookies we use are Google Analytics in which all user data is anonymous.
If you click on a link in an email from us or around our site, we may set a cookie on your browser. If you visit our website as a result of clicking on a link, we are thus able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future.
If you do not wish this to happen, you can change the cookie settings in your browser (however you will then be unable to use our website for shopping purposes).
Please note that this information is for our use only – we do not disclose or share this information with any third parties.
Our website and emails may contain links to other websites of interest. However, once you have used these links to leave our website, we do not have control over that website. Therefore we cannot be responsible for the protection and privacy of your information whilst visiting such sites. Please exercise caution and read through their privacy statement in order to understand whether and how they will process data about your visit to their site.
We also use YouTube, Facebook, Twitter, LinkedIn, Google+ and WordPress. We cannot prevent these sites from collection information on your usage of this embedded content. If you are not logged in to these services, they may also still gather anonymous information.
If you received marketing emails from Pictorial Meadows Ltd and do not wish to receive any more, you may use the Unsubscribe link on that email. Alternatively, please send an email to us at email@example.com.
Pictorial Meadows Ltd will only exceptionally send email to people with whom it has had no previous contact. The following conditions can result in the Pictorial Meadows website sending you email:
- you purchased one or more items from Pictorial Meadows Ltd
- you subscribed to the Pictorial Meadows newsletter mailing list
- you submitted a question to Pictorial Meadows Ltd
- you requested a catalogue from Pictorial Meadows Ltd
- someone that you know visited the Pictorial Meadows website, created a wishlist and sent it to you
- someone that you know visited the Pictorial Meadows website and used the ’email this page to a friend’ function
- you placed items in your basket but did not complete the order.
- you placed an order for PM Turf or requested information on the product.
- you submitted your details at one of our presentations
If you received email from Pictorial Meadows and you feel that none of the above conditions have been met, you may send an email to register a complaint: firstname.lastname@example.org
We take reports of spam abuse seriously and we will work with you to find a solution to a problem. In rare cases, spammers find new ways to exploit vulnerabilities within websites to force them to send spam. If you suspect that this has happened we would appreciate it if you would notify us using the email address above. We are constantly working to improve the security of the Pictorial Meadows website in order to prevent our customers from getting spammed and to reduce the amount of spam on the internet at large.
TERMS AND CONDITIONS – PM TURF
(Supplementary to Main T’s and C’s)
PM Turf is grown to exacting production standards and we will make every effort to ensure that your turf reaches you in the best possible condition. PM Turf is a natural, living product which means that its condition will change dynamically throughout the season and in accordance with a particular environment that it is growing. Through our production and quality processes we aim to produce a very consistent turf that reflects the premium status of the rest of Pictorial Meadows products – however due to the nature of retailing living material you may find slight variations in batches due to environmental influences. Please take time to read our terms and conditions before you make your purchase.
Description and Appearance
PM Turf is grown from the same perennial seed mixes that we sell through our catalogue and shop. The varieties that we grow will vary from season to season but we will always list those that are currently available on the website and catalogue – where you will find a description and relevant images.
As a natural, living product, PM Turf will be constantly evolving and transforming into a fully sustainable meadow. Although sown with all the species which are included in the mix these may not all be apparent on delivery – some may germinate once the product is in the ground and possibly after a period of time. The turf will be delivered in a non-flowering state as it will have undergone a cut prior to lifting from the field and placing flat on pallets for delivery.
We try to be as accurate as we can with the measurements of the products we supply but they are only approximate.
Price and Payment
All prices quoted are subject to alteration without notice up to the point at which a deposit/order is taken – at which point the quoted price will be fixed.
VAT at the current rate will be applied to all orders.
A non-refundable deposit (normally 50% of the total order value) is taken at the point of ordering to reserve your product in our production fields. The balance of the payment is to be made at any point up to the delivery date.
Once an order is taken it may be cancelled at any point before the delivery date but at the forfeiture of any deposit paid.
All PM Turf deliveries will be made by an experienced haulage or Courier service. We will endeavour to coordinate the delivery date and time to suit the customers’ requirements.
All deliveries are however at customers risk and if there are unexpected delays to the delivery then the company will be under no liability for loss or damage or deterioration of the turf from whatever cause arising.
On delivery customers will be asked to sign a delivery note issued by the driver – by signing this document you are accepting the delivery of goods. Pictorial Meadows will have no further liability for the turf or any damages connected with their use unless the customer informs Pictorial Meadows of any alleged defect within 48 hours of delivery. Any such complaint would need to be accompanied by photographic evidence.
Conditions of Sale
PM Turf is a perishable product which must be properly laid on prepared ground as soon as possible after delivery. The turf will require thorough watering within 6 hours of delivery and kept moist after laying.
Full instructions for laying and caring for PM Turf products are given in the ‘How to Guide’ for PM Turf – to be found on the website at www.pictorialmeadows.co.uk. It is essential that this is read and fully understood before the delivery date. If there are any questions regarding this aspect then they should be directed to the Customer Care team at email@example.com or by phone on 0114 2677 635.
Any advice and information given by Pictorial Meadows relating to the characteristics and suitability of the turf for any particular application is for guidance only and accordingly no warrant on this regard is given – whether expressed or implied. Customers should satisfy themselves that and turf ordered is suitable for its intended use and arrangements to view the product before purchase can be made by prior notice.
Pictorial Meadows reserves the right to amend the seed mixes used in the turf production at any time and without notice. A change which does not materially affect the suitability of the turf for its specified use shall not constitute grounds for any claim by the customer.